Where we are running the Exchange Unified Messaging (UM) services. Very first thing we have to think about is configuring the certificates on the Server, On-premises, you’ll need to do the following steps, to maintain a supportedĬonfiguration including Enterprise Voice: If you are running Exchange Server 2013 or 2016 Current configuration with Exchange Server 2013/2016 It’s similar to calling your bank or a service and navigating your way through a menu of different options to speak to the right person. This acts like a digital receptionist for your company, allowing callers to press a button to speak to a department or person. In addition to voicemail, the UM services also provide auto-attendant features. Your smartphone handle for you now, this was revolutionary ten years ago. Listening to voicemails a thing of the past.

For certainĬountries, the UM services also transcribed voicemails into emails, making Into their mailbox via phone and listen to both voicemail and email messages, orĮven re-arrange calendar appointments if they are running late. As part of thatįunctionality, users can use rules like the ones they use for email to redirectĬallers or provide custom messages if they are out of office. Service answers the call and records the voicemail message. The PBX systemĬommunicates directly using the SIP protocol with Exchange, where the UM Or Skype for Business) or via a Session Border Controller. Third-party PBX systems, either directly (when using systems like Cisco CUCM, User mailboxes can receive voicemail from most Messaging in Exchange Server acted both as a voicemail server and as anĪuto-attendant service. Unified Messaging (UM) was initially introduced in Exchange Server 2007 and hasīeen included in every version of Exchange Server since then – until now.

What is (or was) the unified messaging role for Exchange Server? This means that if you are currently running an older version of Exchange Server such as 2013 or 2016 and have UM enabled users, they will be disabled automatically after migrating the mailbox to Exchange Server 2019. One of the big changes is that with the new version of Exchange Server, the UM (unified messaging) will no longer be available. Last September at Ignite 2018 in Orlando, Microsoft finally announced important information about Microsoft Exchange Server 2019.

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